PRIVACY POLICY
Effective Date: July 27, 2026 | Last Updated: July 30, 2026
1. Introduction
Welcome to VIP Riviera Maya Adventures (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website:
👉 www.VipRivieraMayaAdventures.com
By using our website, you agree to the terms of this Privacy Policy.
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2. Information We Collect
Personal Data You Provide
We may collect personal information such as:
– Full name
– Email address
– Phone number
– Travel preferences or booking details
– Any information you submit via forms or inquiries
Automatically Collected Data
When you use our website, we may automatically collect:
– IP address
– Browser type and device information
– Pages visited and time spent
– Referring website
This data helps us improve our website and services.
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3. How We Use Your Information
We use your data to:
– Respond to inquiries and provide customer support
– Process bookings or service requests
– Improve website performance and user experience
– Send promotional emails (only if you opt in)
– Send non-marketing text messages when you separately opt in, including inquiry responses, booking confirmations, pickup details, and service updates
– Send promotional text messages only when you separately opt in to marketing communications
– Comply with legal obligations
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4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
– Enhance website functionality
– Analyze traffic and usage
– Remember your preferences
You can control or disable cookies through your browser settings. Note that some features may not function properly without them.
Google Tag Manager & Google Analytics
We use Google Tag Manager (GTM) to manage and deploy tracking scripts on our website. Through GTM, we may collect data such as pages visited, session duration, and user behavior to help us improve our website and marketing efforts. This data is processed by Google Analytics and is subject to Google’s Privacy Policy. By continuing to use our website, you consent to the use of Google Tag Manager and the tools it manages. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Meta Pixel (Facebook/Instagram)
We may use the Meta Pixel to track visitor interactions on our website for advertising purposes, including retargeting and measuring the effectiveness of our ads on Facebook and Instagram. Data collected through the Meta Pixel is subject to Meta’s Data Policy.
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5. Sharing Your Information
We do not sell your personal data.
We may share information with service providers that help us operate our booking, payment, customer-service, and communication systems, and with legal authorities when required by law.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third party, except service providers that support the delivery of the text-messaging service itself (for example, our SMS platform provider).
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6. SMS Communications and Mobile Information
When you separately opt in to receive text messages from VIP Riviera Maya Adventures, we may use your mobile number to:
– Respond to tour inquiries
– Provide booking confirmations
– Send payment or pickup reminders
– Communicate schedule changes
– Provide other service-related updates
If you separately opt in to marketing messages, we may also send special offers, discounts, new tour packages, and information about VIP experiences.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance, or contact us at info@viprivieramayaadventures.com.
SMS consent is not a condition of purchasing or booking any service. SMS consent applies only to VIP Riviera Maya Adventures and is not transferable to any other organization.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third party, except service providers that support delivery of the text-messaging service.
This SMS program is also governed by our Terms of Service.
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7. WhatsApp & Contact Form Communications
Information you submit through WhatsApp or our website contact forms is used solely to respond to your inquiry and provide the services you request. This information will not be shared with third parties or affiliates for marketing or promotional purposes, except with service providers that support delivery of the requested communication.
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8. Data Retention
We retain your personal data only as long as necessary to:
– Provide services
– Fulfill legal obligations
– Resolve disputes
After that, your data is securely deleted or anonymized.
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9. Your Data Protection Rights (GDPR)
If you are located in the EU, you have the right to:
– Access your personal data
– Request correction or deletion
– Restrict or object to processing
– Withdraw consent at any time
– File a complaint with a data protection authority
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10. Data Security
We implement appropriate security measures to protect your data from unauthorized access, loss, or misuse. However, no online system is completely secure.
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11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.
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12. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children.
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13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
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14. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
– Email: info@viprivieramayaadventures.com
– Website: www.VipRivieraMayaAdventures.com
